Help

Email hello@onetimetool.com. It reaches Jade Riley directly. There is no ticket system, no chatbot and no queue — just me, usually within a few hours.

Before you email, the four things that go wrong most

The upload fails or stalls

Almost always the file size. Every tool shows its limit next to the upload box. For chat exports, re-export choosing Without Media — that usually turns a two-gigabyte export into a few megabytes. If you genuinely need the media and the file is enormous, email me and I will run it by hand.

The preview looks wrong

This is exactly what the preview is for, so well spotted. Tell me what phone, what language and what looks wrong, and attach the file if you are comfortable doing so. Export formats vary between iPhone and Android, between app versions and between languages, and a parser that is wrong for your file is a bug I want to fix. You have not paid anything at this point.

The PDF prints badly

Check you are printing at 100% and not “fit to page”, which shrinks everything and throws the margins out. For anything folded, print one test copy before you print eighty.

I paid and did not get the file

Check spam first, then email me with the address you paid with. I will resend it immediately. If it cannot be produced I will refund you without being asked twice.

Asking a question before you upload

If you are about to upload something sensitive — legal, medical, a deceased relative's messages — and you want to know exactly what happens to it first, ask. I would much rather answer a question than have somebody guess. The full detail is on Security and your data.

Something is missing

If there is a job you keep having to do by hand and there is no tool here for it, tell me what it is. That is genuinely how most of these get chosen.